EXPLERA VACATIONS PRIVATE LIMITED · Last Updated: January 2025
At Explera Vacations Private Limited, every booking is unique. Our cancellation and refund terms are customised for each booking and are communicated to the client at the time of inquiry or booking confirmation via email, WhatsApp, or any other official communication channel.
Since every travel booking involves different airlines, hotels, tour operators, visa authorities, and service providers — each with their own terms — Explera Vacations provides a customised cancellation and refund policy for every individual booking.
When you inquire about a booking or receive a quote, our team will clearly communicate the applicable terms through:
Official written communication sent to your registered email address
Direct communication via our official WhatsApp business number
Verbal communication confirmed in writing upon request
Any other communication channel used during your booking process
The cancellation and refund terms for your booking depend on several factors, including:
Each airline has its own fare rules — some tickets are fully refundable, others non-refundable or partially refundable.
Hotels have varying cancellation windows — free cancellation, partial refund, or no refund depending on property and rate.
Group tours, private packages, and customised itineraries each carry different supplier terms and deposit structures.
Government visa fees are non-refundable. Service charges depend on the stage of processing at the time of cancellation.
Cancellations made well in advance may attract lower penalties compared to last-minute cancellations.
Event-based bookings involve venue, logistics, and vendor commitments with specific cancellation milestones.
All cancellation requests must be submitted in writing via email or WhatsApp to our official contact. Verbal cancellations will not be accepted.
Where a refund is applicable, it will be processed within 15–30 business days to the original payment method, subject to supplier timelines.
Explera Vacations' service and processing charges are generally non-refundable as they cover professional services already rendered.
Refunds from airlines, hotels, and other third-party suppliers are governed by their own policies. We will facilitate the process but cannot override supplier decisions.
If you wish to cancel part of a booking (e.g., one traveller or one service), the applicable terms will be communicated at the time of the request.
In the event of force majeure circumstances — including natural disasters, pandemics, war, government travel bans, or other events beyond our control — cancellation and refund terms will be handled on a case-by-case basis in line with supplier policies and applicable laws.
We strongly recommend purchasing comprehensive travel insurance to protect your investment against unforeseen events.
By proceeding with a booking, you confirm that:
Our team will provide you with complete written details on your specific booking terms.
This policy is subject to change. The specific cancellation and refund terms communicated to you at the time of booking shall prevail. Last Updated: January 2025.
