Frequently asked questions

Explera Vacations Private Limited is an IATA-certified travel agency founded in Surat in 2009 and the official travel desk of the Surat Diamond Bourse. We handle worldwide visas, flights, hotels, holiday packages, insurance, cruises and corporate travel for 50,000+ travellers across Gujarat.

Our corporate office is at S-021, Surat Diamond Bourse, Dream City, Khajod, Surat — 395007, and our branch is at LG-1, Shantivan Apartment, Opp. Kiran Exports, JB Diamond Circle, L. H. Road, Surat — 395006. We serve travellers across Surat, Ahmedabad, Vadodara, Rajkot and Vapi.

Offices are open Monday–Saturday, 10:00 AM to 7:30 PM. Travelling clients get 24/7 emergency support for rebookings and disruptions across time zones.

Yes. We serve all of Gujarat and can process most visas and bookings for clients anywhere in India remotely via WhatsApp, email and online payment.

Every country worldwide — from easy e-visas (Dubai, Thailand, Singapore, Vietnam, Malaysia, Sri Lanka) to embassy visas (Schengen, USA, UK, Canada, Australia, Japan). See our visa hub for country-by-country fees, documents and processing times.

Send your passport scan and a photo to our visa desk on WhatsApp (+91 70963 32299). We file the UAE e-visa under an approved sponsor, pay the fee, and deliver the approved e-visa PDF in 3–5 working days — no embassy visit and your passport never leaves you.

You get one transparent, all-inclusive quote per applicant — government fee, processing and our assistance together. E-visa totals are shown on each country page; embassy files are quoted after a free document assessment, in writing, with no hidden mark-ups.

Yes. For embassy visas we structure your finances, write a strong cover letter and itinerary, and run interview preparation (for US visas). Quality documentation is the single biggest factor in approval.

Each package lists clear inclusions (hotels, transfers, sightseeing, specified meals, visa assistance) and exclusions (airfare unless stated, personal expenses, GST/TCS). Every itinerary is fully customisable.

Prices shown are indicative land packages per person on twin sharing. Flights can be added at the best available fares — as an IATA agency we often beat online portal fares.

Absolutely. Adjust nights, hotel category, sightseeing and dates, or build a fully bespoke honeymoon, family holiday or group departure.

Pay via NEFT/RTGS/IMPS/UPI to our ICICI, YES Bank, Kotak or SBI accounts (all in the name of Explera Vacations Private Limited), or online via Razorpay. See the Payments page for full bank details.

Yes — our 20% booking policy lets you confirm most holidays with a 20% advance and pay the balance before travel. EMI options are available on eligible cards.

Yes, every booking is billed with a proper GST tax invoice (GSTIN 24AAFCE5092A1Z1) that corporates can use for input-tax credit.

Cancellation charges depend on airline, hotel and supplier rules for your booking, plus any non-refundable visa/insurance fees. We share the exact policy in writing before you confirm and process eligible refunds promptly.